Plot 135, Unit 10C, Gaborone International Finance
FAQS
? Do I have cover for…?
Your policy documentation clearly outlines the insured events or items covered under your specific policy. For clarity, please refer to your contract. Additionally, your broker is always available to assist you.
? How long will my claim take?
The duration to settle a claim depends on the type of claim and the extent of the damage. Some claims may require assessors to be assigned, while others are classified as "fast track" claims and can be processed more quickly.
?Will making a claim impact my premium?
Yes, filing a claim typically leads to a reduction in your no claims bonus, which can then cause your premium to increase.
? If I appoint Elect Concepts, do I have to tell my old broker?
No. Your insurer will inform your ex-broker of the change.
? Do I have to pay anything extra for Elect Concepts to manage my claims?
No. Claim management is free of charge. No fees will be charged unless it's agreed by you that we should recover additional costs from an insurer.
? Will my insurance cover stop if I change brokers?
No. Your contract of insurance is with your insurer not your broker. When you appoint Elect Concepts Insurance Brokers we will simply take over the management of any existing policies.
? Do you charge a fee to provide quotes for new customers?
No, we are all about customer service, and what better way than to provide free quotes, Quick and easy. Should you want to request a quote from us, simply complete our form on our Get a Quote page and we will contact you for all other relevant details.
?How do I submit a Claim?
For your convenience, all claims can be submitted telephonically by contacting us on +267 3922305
? Can I pay my premiums monthly?
Yes. We can arrange a monthly payment plan through a premium funding provider. An interest charge will be incurred but our rates are very competitive.
? Who do brokers work for, me or the insurer?
Brokers are engaged by their clients to act on their behalf. Our loyalty is to our client, 100%.
